Sales & Return Policy

Making A Purchase

Making a purchase could not be easier. Just browse our online shop, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Orders under 2kg in weight are despatched via Royal Mail. Orders over 2kgs in weight will be depatched via courier at an extra cost.

Delivery Schedule

We deliver your order within right away. We will normally send your order to you in 3 business days . International orders are generally received in under 7 days.

Please note; if you require and pay for Special Next Day Delivery via Royal Mail (UK deliveries only), your order MUST be placed BEFORE 2pm in order to guarantee Next Day Delivery. Any order placed after that time may not be sent out until the following day, although we will still send it via Special Delivery at that time. We will not be held liable for any order placed after 2pm that require next day delivery that does not go out on the day of ordering.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 207 193 2931 (International +44 (0) 207 193 2931) or fax us on +44 (0) 845 280 5203 or write to us at 16 Blackberry Lane, Four Marks, Alton, Hampshire, GU34 2RQ, United Kingdom.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

Provision by MobiPowerPacks for taking back Electrical / Electronic Waste from customers

Under the new Waste Electrical and Electronic Equipment (WEEE) Directive, when a customer purchases an EEE product from us, we are required, by UK law, to provide a ‘like for like' take-back service for any old or broken EEE product (if applicable) - this service is provided ‘free-of-charge' and can be utilised in the following ways:

• If you live locally then, you may return your WEEE to our head office in person
• You can post any WEEE to our head office

IMPORTANT: The waste product must be returned within 28 days of date of the new purchase. WEEE Regulations:

• The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.
• The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
• The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
• The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK's WEEE ends up in landfill, where the lead and other toxins itcontains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
• Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Powertraveller Limited are obliged under these regulations to offer our customers
• Take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new WEEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.